Section 1
Introduction
yola4d ("the Platform", "we", "us", "our") is committed to protecting the privacy and personal data of every individual who registers, browses, or otherwise interacts with the yola4d website at https://yola4d.cam. This Privacy Policy sets out, in clear and accessible terms, how we collect, store, process, use, share, and ultimately delete personal information in connection with our online betting services, which are primarily directed at players located in Indonesia.
This policy applies to all yola4d Players ("you", "your"), prospective Players, and any other individuals whose personal data yola4d processes in connection with the Platform's operation. It should be read alongside our Terms & Conditions and our Responsible Gaming policy, all of which together form the complete legal framework governing your relationship with yola4d.
By registering an account or continuing to use the yola4d Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any aspect of this policy, you must refrain from using the Platform.
Section 2
Definitions
The following definitions apply throughout this Privacy Policy:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person — the "data subject" — including name, identification number, location data, online identifier, or factors specific to the physical, economic, or social identity of that person. |
| "Processing" | Any operation or set of operations performed on personal data, whether or not by automated means, including collection, recording, storage, adaptation, retrieval, use, disclosure, dissemination, restriction, erasure, or destruction. |
| "Controller" | yola4d, being the entity that determines the purposes and means of processing personal data collected through the Platform. |
| "Processor" | Any third-party service provider that processes personal data on behalf of yola4d in accordance with written data processing agreements, including payment processors, KYC verification providers, and cloud infrastructure partners. |
| "KYC" | Know Your Customer — the identity and age verification process required prior to withdrawal of funds, involving the submission and validation of a KTP Nasional and related identity documents. |
| "Consent" | A freely given, specific, informed, and unambiguous indication of the Player's agreement to the processing of their personal data for a stated purpose, expressed by clear affirmative action. |
Section 3
Data We Collect
yola4d collects only the personal data that is necessary and proportionate to the legitimate purposes described in Section 5. The categories of data we collect are as follows:
3.1 Identity & Contact Data
- Full legal name as it appears on your KTP Nasional or other accepted identity document.
- Date of birth, collected primarily to verify compliance with the Platform's 21+ age requirement.
- Indonesian national identity number (Nomor Induk Kependudukan / NIK) as extracted from your KTP Nasional during the KYC process.
- Registered email address and Indonesian mobile phone number, used for account management and two-factor authentication.
- Physical address, where required for enhanced KYC verification or fraud investigation purposes.
3.2 Financial & Transaction Data
- Bank account details including account holder name, bank name (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata, OCBC NISP), and account number, used for processing withdrawals.
- E-wallet identifiers for OVO, DANA, GoPay, ShopeePay, and LinkAja, where used as a deposit or withdrawal method.
- Cryptocurrency wallet addresses for USDT, BTC, and ETH transactions.
- Deposit and withdrawal history, transaction timestamps, and amounts in IDR.
3.3 Account & Behavioral Data
- Account login history including IP addresses, device identifiers, and timestamps.
- Betting history across all product verticals including sports, live casino, slot games, togel (Indonesia's traditional numbers lottery) markets, and sabung ayam (rooster-fighting) event wagering.
- Bonus claims, wagering activity, and responsible gaming tool usage (deposit limits, self-exclusion periods).
- Customer support communications — live chat transcripts, email correspondence, and WhatsApp message records.
3.4 Technical Data
- IP address, browser type and version, operating system, and device type.
- Session duration, pages visited, click-path data, and time-on-site analytics.
- Cookie and tracking pixel data, subject to the cookies policy in Section 10.
Section 4
How We Collect Data
yola4d collects personal data through the following channels and mechanisms:
- Direct Registration: Data you voluntarily provide when creating an account, completing the KYC process, submitting a deposit or withdrawal request, or contacting our support team.
- Automated Platform Activity: Technical and behavioral data collected automatically as you navigate and interact with the Platform, through server logs, session tracking, and analytics tools.
- Third-Party KYC Providers: Identity verification data returned from our contracted KYC and anti-fraud service providers after you submit identity documents for verification.
- Payment Processors: Transaction confirmation data received from Indonesian bank transfer systems, e-wallet operators (OVO, DANA, GoPay, ShopeePay, LinkAja), and cryptocurrency network confirmations.
- Fraud Prevention Partners: Risk signals and device fingerprinting data received from contracted fraud detection and prevention services used to protect the Platform's integrity.
Section 5
Purpose of Processing
yola4d processes your personal data exclusively for the following purposes. We do not use your data for any purpose that is incompatible with those listed below without providing separate notice and, where required, obtaining fresh consent.
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and securing your Player account, including password resets, session management, and two-factor authentication. |
| Identity Verification (KYC) | Verifying your identity, age (21+), and payment method ownership as required before withdrawal and at regular compliance intervals. |
| Payment Processing | Processing deposits and withdrawals via local Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI), e-wallets, and cryptocurrency networks. |
| Fraud & AML Compliance | Detecting and preventing fraudulent activity, money laundering, match-fixing, and abuse of the Platform's bonus system. |
| Customer Support | Providing responsive 24/7 assistance through live chat, email, and WhatsApp channels, including maintaining support records. |
| Platform Analytics | Analysing aggregated and anonymised usage data to improve Platform performance, user experience, and product offerings. |
| Marketing & Promotions | Sending promotional communications (bonus offers, seasonal promotions, product updates) to Players who have opted in, via email or in-app notification. |
| R esponsible Gaming | Monitoring betting patterns to identify potential problem gambling behaviour and administering self-exclusion, deposit limits, and cool-off periods in accordance with our Responsible Gaming programme. |
| Legal Compliance | Meeting obligations imposed by applicable international gaming regulations, anti-money-laundering frameworks, and data protection legislation under which yola4d operates. |
Section 6
Legal Basis for Processing
yola4d processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
- Contractual Necessity: Processing that is required to perform the contract between you and yola4d — including account creation, payment processing, and KYC verification — is carried out on the basis that it is necessary for the performance of our agreement with you as a registered Player.
- Legal Obligation: Certain processing activities, particularly those related to anti-money-laundering (AML) compliance, age verification, and fraud reporting, are carried out because yola4d is legally required to do so under the regulatory framework governing its operations.
- Legitimate Interests: Where yola4d has a genuine and proportionate business interest in processing your data — such as platform security, fraud prevention, abuse detection, and aggregated analytics — and that interest is not overridden by your privacy rights, we rely on legitimate interests as the legal basis.
- Consent: Where yola4d sends you direct marketing communications or places non-essential cookies on your device, we do so only with your explicit, freely given consent. You may withdraw this consent at any time by contacting our support team or adjusting your account notification preferences.
Section 7
Data Sharing & Disclosure
yola4d does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share personal data only in the following limited and controlled circumstances:
7.1 Service Providers (Processors)
We engage carefully selected third-party processors to support the operation of the Platform. These include KYC and identity verification providers, payment gateway operators, cloud hosting and infrastructure partners, fraud detection services, and customer support platform providers. All processors are bound by written data processing agreements that prohibit them from using your data for any purpose other than delivering the contracted service to yola4d.
7.2 Game Content Providers
Game studios whose content is featured on yola4d — including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Pocket Games Soft — may receive limited technical data (such as a pseudonymous player identifier and session token) necessary to load and operate their games within the Platform environment. These providers do not receive your full name, bank details, or identity documents.
7.3 Legal & Regulatory Disclosure
yola4d may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorised authorities where we are required to do so by a legally binding order, court direction, or applicable regulatory obligation. We will, where legally permissible, notify you of any such disclosure.
7.4 Business Transfers
In the event that yola4d undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. Any such transfer will be subject to confidentiality obligations and the acquiring entity will be required to honour the commitments made in this Privacy Policy.
Section 8
Data Retention
yola4d retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general framework:
- Active Account Data: Retained for the full duration of your active account relationship with yola4d, plus a minimum of five (5) years following account closure, in accordance with standard AML and gaming compliance record-keeping requirements.
- KYC & Identity Documents: Retained for a minimum of five (5) years from the date of submission or account closure, whichever is later, to satisfy regulatory record-keeping obligations.
- Transaction Records: Deposit, withdrawal, and betting history records are retained for a minimum of five (5) years following the date of each transaction.
- Customer Support Records: Live chat transcripts, email correspondence, and WhatsApp records are retained for three (3) years from the date of the interaction, unless the matter is subject to an ongoing dispute or investigation.
- Marketing Consent Records: Records of your marketing opt-in or opt-out preferences are retained for the duration of your account relationship plus one (1) year to evidence compliance with consent obligations.
- Technical & Analytics Data: Anonymised or aggregated analytics data may be retained indefinitely as it cannot be used to identify individual Players.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised using industry-standard data destruction methods so that it can no longer be attributed to you as an individual.
Section 9
Data Security
yola4d employs a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security framework includes, but is not limited to, the following controls:
- SSL/TLS Encryption: All data transmitted between your browser or device and the yola4d Platform is encrypted in transit using industry-standard SSL/TLS protocols. Our SSL certificate status is displayed in your browser's address bar.
- At-Rest Encryption: Sensitive personal data and financial records stored in yola4d's databases are encrypted at rest using AES-256 encryption, ensuring that data remains unreadable even in the event of an unauthorised storage access.
- Access Controls: Access to personal data is restricted on a strict need-to-know basis. yola4d employees and contractors can only access the categories of data necessary for their specific role. All access is logged and subject to regular audit review.
- Two-Factor Authentication: yola4d strongly recommends — and in certain high-risk contexts may require — the use of two-factor authentication (2FA) on all Player accounts to prevent unauthorised login.
- Penetration Testing & Vulnerability Management: The Platform undergoes regular third-party security assessments, penetration testing, and vulnerability scanning to identify and remediate security weaknesses before they can be exploited.
- Incident Response: yola4d maintains a formal data breach response plan. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify affected Players without undue delay and take immediate steps to contain and remediate the breach.
Section 10
Cookies & Tracking Technologies
yola4d uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file stored on your device by your web browser when you visit a website. The following categories of cookies are used on yola4d:
| Cookie Type | Purpose | Required? |
|---|---|---|
| Strictly Necessary | Essential for the Platform to function — enabling login sessions, maintaining your account state, and processing transactions securely. | Always Active |
| Functional | Remembering your display preferences, language settings, and responsible gaming tool configurations across sessions. | Optional |
| Analytics | Collecting anonymised data on how Players navigate the Platform, which pages are most visited, and where technical errors occur — used solely to improve Platform performance. | Optional |
| Security & Fraud Prevention | Device fingerprinting and session integrity checks used to detect suspicious login attempts, bot activity, and multi-account abuse. | Always Active |
You may manage your optional cookie preferences through your browser's privacy settings. Please note that disabling functional or analytics cookies will not prevent you from using the Platform's core features, but may affect your overall experience. Strictly necessary and security cookies cannot be disabled without preventing you from using the Platform entirely.
Section 11
Your Privacy Rights
As a Player whose personal data is processed by yola4d, you hold the following rights with respect to your personal information. To exercise any of these rights, please contact our Data Protection Officer (DPO) as described in Section 15.
- Right of Access: You have the right to request a copy of the personal data yola4d holds about you, along with information about how it is being used and with whom it has been shared. We will respond to verified access requests within thirty (30) calendar days.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. For name or identity corrections, updated KYC documentation may be required.
- Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been unlawfully processed. Note that we may be required to retain certain data for legal compliance purposes even after an erasure request.
- Right to Restriction of Processing: In certain circumstances — such as where you contest the accuracy of your data or have objected to processing — you may request that we restrict further processing while the matter is under review.
- Right to Data Portability: Where processing is carried out by automated means on the basis of your consent or contract performance, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: You may object at any time to the processing of your personal data for direct marketing purposes, including profiling related to direct marketing. Upon receipt of such an objection, we will cease that processing immediately.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
Section 12
Minors & Age Restriction
yola4d enforces a strict 21+ age policy across all aspects of the Platform. The collection and processing of personal data from individuals under the age of 21 is strictly prohibited and not intentionally carried out by yola4d under any circumstances.
If yola4d becomes aware — through KYC verification, account review, or any other means — that personal data has been collected from an individual under the age of 21, the following actions will be taken immediately: the account will be permanently suspended; all funds will be returned to the original payment source (after confirming the source belongs to the individual's parent or guardian where applicable); and all personal data associated with the account will be deleted from our systems as promptly as legally permissible.
Parents or guardians who believe that their child under the age of 21 has registered on yola4d or provided personal data to the Platform are strongly encouraged to contact our support team immediately at the email address provided in Section 15.
Section 13
Third-Party Services & External Links
The yola4d Platform integrates with a number of third-party services necessary for its operation, including game content delivery networks, payment processing infrastructure, and analytics platforms. While yola4d exercises due diligence in selecting and contracting with these service providers, each third party operates under its own privacy policy and data handling practices for which yola4d cannot be held responsible.
Specifically, game studios such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Pocket Games Soft stream their game content through their own technology infrastructure. By launching a game on yola4d, your device establishes a connection to the relevant studio's content delivery system. yola4d recommends reviewing the privacy policies of these studios if you have specific concerns about data handling within individual game environments.
yola4d does not maintain external links to third-party websites within the primary Platform interface. If any such link is encountered, yola4d accepts no responsibility for the privacy practices or content of the linked destination.
Section 14
Policy Amendments
yola4d reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable data protection law, regulatory guidance, Platform features, or internal data handling practices. When material changes are made to this policy, yola4d will post the updated version on this page with a revised "Last Updated" date and, where practicable, notify registered Players via email or in-app notification.
We encourage Players to review this Privacy Policy periodically to stay informed about how yola4d protects their personal data. Your continued use of the Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you must cease using the Platform and may request account closure and data erasure in accordance with Section 11.
Section 15
Contact & Data Protection Officer
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by yola4d, please contact our dedicated Data Protection Officer (DPO) or support team through the channels listed below. All privacy-related enquiries are handled with strict confidentiality.
- Privacy & DPO Email: [email protected] — please include "Privacy Request" in the subject line so your message is routed to the DPO team promptly. (Plain text only — not a clickable link.)
- Live Chat: Available 24/7 within the Platform. Our support agents can log your privacy request and escalate it to the DPO team within one business day.
- WhatsApp: A dedicated support number is provided to verified Players upon account registration. WhatsApp messages regarding privacy matters are treated with the same confidentiality as email communications.
- Response Timeline: Initial acknowledgement within five (5) business days (WIB). Full resolution of standard requests within thirty (30) calendar days.